Refund & Cancellation Policy

1. Introduction and Scope

This Refund Policy sets forth the binding terms and conditions regarding any financial transactions, payments, and refund requests made to Hypecrews Software Private Limited ("Company," "We," "Us," or "Our"). By engaging with our services, you ("Client," "User," or "You") explicitly acknowledge, understand, and agree to be bound by the stipulations contained herein in their entirety. This policy applies uniformly to all web development, application development, design, maintenance, hosting, and any supplementary services provided by Hypecrews Software Private Limited.

2. Definitions

For the purposes of this legal agreement:

• "Company" refers to Hypecrews Software Private Limited, its subsidiaries, affiliates, employees, agents, and representatives.
• "Client" refers to the individual, entity, or organization engaging the Company for services.
• "Services" encompasses all technical, creative, consulting, and administrative work executed by the Company, including but not limited to software development, graphic design, and server management.
• "Deliverables" refers to the tangible or intangible outputs generated as a result of the Services.

3. Strict No Refund Policy

Hypecrews Software Private Limited maintains a rigorous and uncompromising STRICT NO REFUND POLICY. Due to the bespoke, customized, and labor-intensive nature of software development and digital design services, all payments rendered to the Company are strictly non-refundable under any and all circumstances, except where explicitly mandated by governing law. Once work has commenced, billable hours and resource allocations cannot be reversed, recovered, or undone.

4. Project Initiation and Initial Deposits

All projects require an upfront, non-refundable deposit prior to the commencement of any planning, design, or development activities. This deposit compensates the Company for securing resources, initial consultations, infrastructure setup, and project scheduling. Under no circumstances shall this initial deposit be returned to the Client, even if the Client chooses not to proceed with the project post-initiation.

5. Development Work and Milestones

Payments made for development phases or milestones signify the Client's approval of the preceding phase and authorization to commence the subsequent phase. All payments allocated towards developmental milestones are unequivocally non-refundable. The Company expends significant technical and human resources during these phases, which constitute irreversible sunk costs.

6. Design and Creative Work

Creative services, including user interface (UI) design, user experience (UX) wireframing, branding, and graphic design, are inherently subjective. Disapproval of the aesthetic direction or subjective dissatisfaction with the creative output does not constitute valid grounds for a refund. The Company provides revision cycles to address such preferences, but structural or finalized creative deliverables are non-refundable.

7. Hosting, Domains, and Third-Party Purchases

The Company frequently procures third-party assets on behalf of the Client, including but not limited to domain names, web hosting environments, SSL certificates, software licenses, premium plugins, and stock media. Such disbursements are transmitted directly to third-party vendors and are strictly non-refundable by the Company. The Client assumes full responsibility for any recurring fees associated with these assets.

8. Project Cancellation by Client

Should the Client elect to terminate, suspend, or cancel the project at any juncture prior to completion, the Client forfeits any rights to a refund of previously remitted funds. Furthermore, the Client remains legally obligated to compensate the Company for any work completed up to the point of cancellation that exceeds the value of the payments already made, calculated at the Company's standard hourly rate.

9. Project Cancellation by Hypecrews Software Private Limited

The Company reserves the unilateral right to terminate the project or service agreement in the event of a material breach by the Client, including non-payment, failure to provide requisite materials, or hostile communication. In such events, the Company shall retain all payments made, and no refunds shall be issued. The Company shall not be liable for any damages resulting from such termination.

10. Abandonment of Project

If the Client fails to communicate, respond to inquiries, or provide necessary approvals or assets for a continuous period of thirty (30) calendar days, the project shall be formally classified as "Abandoned." Upon abandonment, all contractual obligations of the Company are suspended. Reinstatement of an abandoned project is subject to the Company's discretion and may require the payment of a reinstatement fee. No refunds shall be provided for abandoned projects.

11. Partial Delivery and Deliverables

In the event of project termination, regardless of the initiating party, the Client may be entitled to receive partial deliverables corresponding strictly to the fully compensated portions of the work, entirely at the Company's discretion. The transfer of such partial deliverables does not obligate the Company to issue refunds for incomplete phases or unutilized retainer hours.

12. Revision Cycles and Scope Creep

All projects are constrained by predefined scopes and agreed-upon revision limits. Requests exceeding the documented scope ("Scope Creep") will be billed additionally. Refusal by the Client to authorize payment for out-of-scope requests does not invalidate the original agreement and cannot be utilized as a justification for demanding a refund of the original project fees.

13. Chargebacks and Payment Disputes

The Client hereby waives the right to initiate credit card chargebacks, bank reversals, or payment disputes through third-party processors for any services rendered by the Company. Any attempt to illegitimately claw back funds through such mechanisms constitutes a material breach of this contract and actionable fraud. The Company will vigorously contest any chargebacks and reserves the right to pursue civil and criminal legal action to recover the funds, alongside administrative and legal costs incurred.

14. Late Payments and Default

Failure to remit payment by the due dates specified in invoices or milestones shall result in an immediate suspension of all services and development work. The Company shall apply late fees at a rate of 1.5% per month (or the maximum allowed by law) on the outstanding balance. Accounts in default for more than sixty (60) days may be transferred to a collections agency. Delinquency is not a valid basis for a refund.

15. Force Majeure

The Company shall not be deemed in breach of this policy or liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including, without limitation, internet failures, computer equipment failures, telecommunication equipment failures, power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, floods, storms, explosions, acts of God, war, governmental actions, or orders of domestic or foreign courts. Force majeure events do not entitle the Client to a refund.

16. Governing Law and Jurisdiction

This Refund Policy and all engagements with Hypecrews Software Private Limited shall be governed by, construed, and enforced in accordance with the laws of India, without regard to its conflict of law principles. Any legal proceedings arising out of or relating to this policy shall be instituted exclusively in the competent courts located within India. The Client expressly consents to the exclusive jurisdiction of such courts.

17. Severability

If any provision of this Refund Policy is found to be unenforceable, invalid, or illegal by a court of competent jurisdiction, such provision shall be severed from this policy, and the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be deemed replaced by a valid, enforceable provision that most closely matches the intent of the original provision.

18. Modifications and Amendments

The Company reserves the unilateral right to amend, modify, update, or revise this Refund Policy at any time and without prior notice. Any such modifications shall be effective immediately upon publication on the Company's official website. It is the sole responsibility of the Client to review this policy periodically. Continued engagement with the Company's services following any modifications constitutes acceptance of the revised policy.

19. Contact Information

Should you require formal clarification or have inquiries concerning this strict Refund Policy, you must submit your request in writing to our official legal and support department. We require up to fourteen (14) business days to formally review and respond to inquiries.

Hypecrews Software Private Limited
Email: support@hypecrews.com
Location: India